At Faelan Tours, we strive to provide high-quality travel accessories, camping gear, fishing gear, hiking gear, and tech products. If you are not fully satisfied with your purchase, please review our Refunds and Return Policy below.
1. Eligibility for Returns
- Items must be returned within 7 days from the date of delivery.
- Products must be unused, in their original packaging, and in the same condition as received.
- Returns will not be accepted for damaged, used, or altered items.
2. Non-Returnable Items
- Items marked as final sale or promotional products.
- Personal-use items (water bottles, hygiene-related accessories).
- Any product damaged due to misuse or improper handling.
3. Refund Process
- Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
- Approved refunds will be processed within 5-7 business days after receiving the returned product.
- Refunds will be issued via cash.
4. Return Shipping
- Customers are responsible for return shipping costs unless the item is defective or incorrect.
- We recommend using a trackable shipping service to ensure safe delivery.
5. Exchanges
- If you received a defective or incorrect item, you must notify us within 48 hours of delivery.
- We will arrange a replacement or exchange based on stock availability.
6. How to Request a Return or Refund
To initiate a return, contact us at [[email protected]] with the following details:
- Order number
- Reason for return
- Photos of the item (if applicable)
We will provide further instructions upon receiving your request.
For any questions or concerns, feel free to reach out to us at [email protected].