At Faelan Tours, we are committed to ensuring a smooth and reliable shipping experience for our customers. Please review our shipping policy below for details on how we process and handle orders.
1. Order Processing
- All orders are processed within 1-2 business days after confirmation.
- Orders placed on weekends or holidays will be processed on the next business day.
- You will receive a confirmation email with tracking details once your order is shipped.
2. Shipping Methods & Carriers
We partner with trusted shipping providers to deliver your products safely. The available shipping options may vary based on your location and the nature of the product.
3. Shipping Areas
- Faelan Tours ships worldwide.
- Some remote locations may have limited shipping options or longer transit times.
- If we are unable to ship to your location, we will notify you immediately.
4. Shipping Charges
- Shipping costs are calculated at checkout based on your location and the weight of the order.
- Any additional customs duties, taxes, or import fees (for international orders) are the responsibility of the customer.
5. Order Tracking
- Once your order is shipped, you will receive an email with tracking information.
- You can track your order status through our website or the carrier’s tracking portal.
6. Undeliverable & Lost Packages
- If a package is marked as delivered but you have not received it, please check with your local courier service or neighbors.
- If the package is lost in transit, contact us at [[email protected]], and we will assist in resolving the issue.
7. Contact Us
If you have any questions about our shipping policy, please reach out to us at [email protected].